Refund Policy

At Dwarf Clothing, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help. Please read our refund policy below for details on returns and refunds.

1. Returns

1.1 Eligibility: To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. The item must also be in its original packaging with all tags attached.

1.2 Return Period: You have 5 days from the date of delivery to return your item for a refund. If 6 days have passed since your purchase, we cannot offer you a refund or exchange.

1.3 Non-Returnable Items: Certain items are non-returnable, such as [Custom Designed Apparel, Sale Items, Gift Cards, etc.]. Please refer to the product description for details.

2. How to Initiate a Return

2.1 Return Process: To initiate a return, please contact our customer service team at +91 7619171650 with your order number and reason for the return. We will provide you with a return authorization and instructions on how to send the item back to us.

2.2 Return Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3. Refunds

3.1 Refund Processing: Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 2 - 3 business days.

3.2 Late or Missing Refunds: If you haven’t received a refund after the processing period, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at +91 7619171650.

4. Exchanges

4.1 Exchange Policy: We do not offer direct exchanges. If you would like a different size, color, or product, please return the original item and place a new order.

5. Damaged or Defective Items

5.1 Damaged or Defective Products: If you receive an item that is damaged or defective, please contact us immediately at +91 7619171650 with your order number and a photo of the item. We will arrange for a replacement or a full refund, including any shipping costs.

6. Sale Items

6.1 Sale Items: Only regular-priced items are eligible for a refund. Sale items are final and cannot be refunded.

7. Contact Us

If you have any questions about our refund policy, please contact us at +91 7619171650.